Accounts and access
We document your systems, organize administrator access, and confirm that your business controls its accounts and domains.
Reno, Nevada
Managed IT and IT support for Reno businesses that need someone holding the accounts.
Thomas and Jakob Beach do the technical work from Reno, NV, on site around Reno and Sparks and remotely beyond that. Austin Whan handles the coordination. The accounts, the devices, and the documentation end up in your business's name.
Who calls us
The offices people call about.
The last IT person left, and the passwords left with him. The domain renews on a card nobody can find, and the Microsoft 365 admin login is in his personal email.
The firm pays an MSP every month and has not heard from it since the contract was signed. Nobody there knows what the invoice covers or whether the backups have ever been restored.
The company runs on one person's knowledge. She set up the email, the shared drive, and the printers, and when she is out nobody can add an employee.
What you get
Help with your everyday IT.
Microsoft 365
We review licensing, organize mailboxes, strengthen sign-in security, and help your team use Teams, SharePoint, and OneDrive.
New employee setup
Get new employees set up with devices, email, software, and the access they need. We also handle account changes when people leave.
Security reviews
Review account security, devices, backups, and access policies. We document the controls in place and the work still needed.
Backups and recovery
Identify important files, set up scheduled backups, and test recovery so your team knows how to restore its data.
Websites and business software
Connect website inquiries, bookings, and payments to the tools your team uses. We can maintain your existing setup or quote a rebuild.
How it works here
From the first call to the monthly agreement.
The first call
You tell us what is not working and who looked after it before. We ask what your team uses, where the domain and the accounts are registered, who holds administrator access today, and what devices people work on.
The written quote
You get a proposal in writing with the work, the price, and the schedule, and nothing starts until you approve it. A one-off job, like a move to Microsoft 365, is a Project at one fixed price. Ongoing IT gets a custom support quote with the covered systems and responsibilities listed. More detail is on the pricing page.
The audit
The work starts with finding out what you actually have. We go through the accounts, the domains, Microsoft 365, the devices, the backups, and who has access to what, and we write it down as we go. If nobody wrote any of it down before, that is the first thing we fix. You get a document that lists the controls in place and the work still needed.
The handover, then Managed
Administrator access, the domain, and the documentation sit in accounts your business owns. We train the people who will use the systems and leave written operating instructions. From there you either stop, with everything in your name, or move to Managed and we keep holding it month to month. Small changes, like a new staff account or a swapped laptop, are included. Larger work is quoted before it starts.
A real example
What the IT work looks like.
Managed IT and Microsoft 365
The IT clients are not named on this site, so this is a description rather than a case study. The work behind the managed agreements is Microsoft 365, identity, device management, security, infrastructure, and reporting, plus the internal systems and integrations that run on top of them. We keep client details private and walk through the relevant experience on a call. The named cases on the work page are a law firm's website and a photography studio's client platform, both on AWS.
Questions people ask
Before you call.
What does managed IT actually cover here?
Under Managed we hold the whole surface: the accounts and domains, Microsoft 365, the computers and phones, the backups, and the website and business software the work runs on. Small changes are included. Anything that needs its own plan, like a migration, is quoted before it starts. We write down how everything is set up, and that documentation is yours.
What if we already have an MSP?
Share what your current IT provider covers and what you want to change. We review the systems involved and prepare a quote for our responsibilities, including any handover work. We can also work alongside a provider you want to keep.
Do you come on site?
Yes. We are based in Reno and provide on-site support around Reno and Sparks, with remote support for businesses further away. Which visits are covered and how remote help works is set out in your proposal. There is a separate page for managed IT in Sparks.
How is ongoing support priced?
We quote ongoing IT support based on your users, devices, systems, and support needs. The agreement lists what is covered and how billing and cancellation work. You can also start with a defined project, such as a Microsoft 365 migration or an access review.
What happens when something breaks at 7pm?
Thomas, Jakob, or Austin responds personally. Support coverage and response arrangements are agreed in your proposal before the work starts, so what happens at 7pm is written down in advance. Existing clients use the support contact in their agreement for urgent issues. More general answers are on the FAQ page.
Related
Other work we do for Reno businesses.
Get in touch
Tell us what's wrong.
Send us what your team uses and what is not working, or the IT responsibilities you want us to review. We are in Reno, NV. Call (775) 993-0103 or email hello@beachintelligence.co.