FAQ
Working with our team.
Answers about projects, support, billing, and your accounts.
Do you take one-off projects, or is it ongoing only?
Both. We take on migrations, website builds, and software projects with a defined scope. Ongoing support is optional and quoted separately.
Does ongoing support require a long-term commitment?
Our standard managed services are month to month. Your proposal sets out the billing and cancellation terms before work begins.
Who replies, and how does support work?
Thomas, Jakob, or Austin will respond personally. We agree on support coverage and response arrangements in each proposal. Existing clients should use the support contact in their agreement for urgent issues.
Do you only work with businesses in Reno?
We provide on-site support around Reno and Sparks and work remotely with businesses across the U.S.
Who will work on our project?
Thomas and Jakob lead the technical work, and Austin helps with client communication and coordination. You'll know who is responsible for your project.
What happens to our accounts and code if we stop working with you?
Your accounts, domains, data, and custom source code remain yours. We provide access and documentation as part of the project and help with the handoff when our work ends.
We already have someone doing our IT. Is that a problem?
We're happy to work alongside your existing IT team or provider. We agree on responsibilities together, whether you need project help or ongoing support.
Do you do both websites and IT, or do we need two vendors?
We handle both. That includes websites and client portals, as well as email, devices, cloud services, and the connections between them.
Get in touch
Have another question?
Ask about pricing, support, or a project you're considering. We're happy to talk it through.