An operations review
We follow one job from the first phone call to the paid invoice, sitting with the people who do each step, and write down how work actually moves, who touches it, and where it waits.
Reno, Nevada
Business consulting for Reno companies that still run on one person's memory.
Thomas Beach, P.E., and Jakob Beach do the review and the build. Austin Whan handles client communication and the schedule. The team is in Reno.
Who this is for
The businesses that call.
A plumbing company with six trucks, where the owner builds each day's dispatch in his head and the office finds out by text. When he takes a week off, the schedule goes with him.
A law office with one office manager who does intake, billing, and the IT, and a managing partner who suspects half of that day goes to retyping client details from one screen into another.
A contractor whose quotes take three days to go out, because the takeoff lives in one spreadsheet, the pricing in another, and the customer's details in an email thread.
What you get
Six deliverables, each one in writing.
A systems audit
Every tool and account the business runs on, listed: what each costs, who owns the login, what it connects to, and what nobody has opened in a year. Logins still in a former employee's name get flagged.
A written plan with priorities and prices
The findings in the order we would fix them, with a price and a schedule against each line. You approve a line before it starts, and work that grows past its scope is quoted first.
Vendor and software decisions, made with you
When the plan calls for new software, we compare the options against how your team works, say which we would buy and why, and you decide. If a tool you already pay for does the job, the plan keeps it.
The build and the integration
We build what the plan calls for and connect it to the tools you keep, such as your CRM and accounting software. We use AI heavily to write and test this work, which is why our quote usually lands under an agency's for the same scope, and we review everything it produces before it reaches your customers.
Handover with documentation and training
Written operating instructions for each system, training for the people who will use it, and the accounts, domains, and source code in your business's name. Keeping it running after that is a separate monthly agreement.
How it works here
The first call, the quote, the build, the handover.
The same four steps as every other job we take. The full version is on the process page, and how the price gets set is on the pricing page.
- The first call
You describe the problem
You say what the business does and where the work stops. Thomas, Jakob, or Austin takes the call and asks who does the work today and what it runs on. If it is a problem we do not fix, we say so then.
- The written quote
One number, before work starts
A written proposal with the scope, the price, and the schedule. The review and plan are one fixed price, and each item the plan recommends carries its own, so the build is priced on real findings. Work begins after you approve the written scope and price.
- The build
Built and tested with your team
We build the systems in the plan and test them with the people who will use them. You see progress as it happens and give feedback before anything goes live. Work outside the scope gets its own quote first.
- The handover
Handed over, with the documentation
We help your team get started, hand over the documentation, and resolve launch issues. Your accounts, domains, data, and custom source code stay yours, including on the way out.
A real example
Rose Law came for a website.
Rose Law Nevada, a law firm in Reno, asked us for a new website. The review found that client intake, the content management system, and local search were the actual problems, so that is what got built.
The firm now has a rebuilt site with a private CMS, so staff update case results and testimonials without touching code, pages for practice areas, Nevada locations, and Spanish-speaking visitors, and a lead pipeline it manages itself. It runs on AWS.
Questions people ask
Before you call.
How much does business consulting cost?
There is no rate card, because the size of the job sets the price. You get one fixed price and a schedule in writing before anything starts, and work past that scope is quoted first. If you want us to keep running what gets built, we quote ongoing support around the systems covered and the help your team needs.
How long does the review take?
It depends on how many people and tools are involved, so we do not publish a number; the written quote has the schedule in it. The review is done when we can write down how a job moves from first contact to paid invoice.
Do you work with the software we already have?
Yes, and the systems audit starts there. It lists what you already pay for, who owns each login, and what connects to what. If a tool you own does the job, the plan keeps it. We only recommend replacing a tool when it is the reason work stops.
What if we already have an IT person or an agency?
We work alongside them and agree on who is responsible for what before anything starts. If you would rather compare, send a current invoice or contract and what it covers. We quote the work you want us to take on and explain any transition costs before you decide.
What happens after the plan?
You decide. If you want us to build it, each item in the plan already has a price, so saying yes to one is the approval. At the end you get documentation, training, and the accounts and source code in your business's name. Ongoing support is a managed agreement, month to month.
Related
Other work we do for Reno businesses.
Start here
Tell us what's wrong.
Describe it the way you would to a friend, and we will arrange a time to look at it.
Reno, NV · (775) 993-0103 · hello@beachintelligence.co